The future of our public services: from vision to reality

Lou Thomas
Friday, 8 April 2016 - 12:00pm

Away from the resignations and political point-scoring that followed the recent budget, many local authorities are embracing new ways to secure quality outcomes for citizens against a backdrop of continued financial pressures. We have been working with some of them.

These authorities are pioneers in making the transition to different, better, lower cost public services: in making the leap from delivering services to people, to delivering services with people; from working inside service boundaries, to a holistic approach to working with each person; from an individualised approach to...

The NHS Five Year Forward View review of maternity services - do personal budgets go far enough?

Katharine Langford
Thursday, 25 February 2016 - 3:19pm

The NHS Five Year Forward View review of maternity services published yesterday proposed that pregnant women have access to a NHS Personal Maternity Care Budget of £3000. The idea behind this being to enable women to have greater choice, and to empower them to choose the personalised care that they need. While I support the idea in principle, I’m not sure that personal budgets goes far enough.

For personal budgets to provide real choice, there needs to be real diversity in the design and delivery the services offered. It is not simply about receiving the same traditional care within...

Normalising Design-Led Decision Making in Government

Lizzie Insall
Tuesday, 23 February 2016 - 2:10pm

Supporting disabled people and those with long term health conditions into sustainable work is a policy area where, despite significant investment in recent years, little progress has been made to understand what these people really need in order to thrive.

This is not a big surprise. Creating space in the policy landscape for longer term investment in particularly complex issues, focused on wellbeing and supporting purposeful lives is not easy; especially so in times of austerity. Which is why when I read...